Thai National Parks

Tour operator's response – Thanks for all your kind words. This is just a note so that visitors of this website doesn't get wrong information by reading your message; we do pickup from the airports but we don't offer any taxi service back to the airports from long distances. However, our guests are free to arrange trip back to the airports directly with assigned drivers, this will put our website out of responsibility for eventual missed flights. All our drivers are supposed to be driving safe and not too fast. Thanks for your very valuable feedback, we will re-inform the driver in question about safety.

Tour operator's response – Thanks for your kind words. The very small deposit to be paid in advance is to ensure our guests are at the agreed meeting point on the trip days. We tried with non-deposit solution on the early days of our services, but we got too many cancellations at the last minute for various reasons, often telling they changed their planning for other destinations. Since our drivers are committed to the bookings and doesn't accept any other offers for the trip day, this caused them some financial loss. The reason, a small deposit of around 15-25% must be paid. After all, we don't require entire amount to be paid in advance. :) For visitors reading this; the remaining balance after the deposit payment to be paid to the driver on the trip day(s). Please also note that we always refund the deposit when cancelled up until 3 days before the trip. Kind Regards,

Tour operator's response – Thanks for your kind words! :) Our services are simple taxi services, not guided tours and the drivers are not guides. We don't offer guided tour like service. When a guide needed, the service cost can easily double or even triple.

Tour operator's response – Dear Chia Yung, Thanks for your review. The traffic between Bangkok and Khao Yai can be big pain during the rush hours, like around 9:30am when you departed. The best time to hit the road is before 7am, after 7am it will gradually get slower traffic, tollways also tends to get slow. Around mid-day it gets less busy. Kind Regards,

Tour operator's response – Dear Yong, Thanks again, repeating the information for our readers on the reviews page; The reason our driver was late because instead of meeting you at the Resotel Pier on the river, he drove around all the way around to your resort (1h 10min drive). This driver was new and assumed the pickup location wrong despite getting clear instruction. We informed him about your resorts phone number and name in case he wouldn't find you at Resotel Pier, so the reason he mixed up the pickup location . :( We have already informed him about all our procedures and standards, we informed our group leader in Kanchanaburi to get up to speed all new drivers in the future so that this doesn't happen again. Thanks again for your patience and understanding. Kind Regards,

Tour operator's response – Sorry to hear the driver missed that info we sent him and glad it sorted out. You could have called us on the phone number we provided, we would instantly communicate anyhow. :) Thanks for your kind words!